Return, Refund & Exchange Policy

Refunds and exchanges are accepted only on eligible finished, in-stock pieces within 10 days of purchase.

For eligible purchases paid by credit card, approved refunds will be issued less a 3% credit card processing fee, where permitted by law.

All special orders, custom orders, Bespoke pieces, and watch sales are final and are not eligible for refund or exchange.

Return Eligibility & Condition

To be eligible for a refund or exchange, the item must:

• Be a finished, in-stock piece

• Be returned within 10 days of purchase

• Be in its original, brand-new condition

• Be completely unworn

• Have all original tags attached

• Be returned with its original luxury packaging

Items showing signs of wear, alteration, resizing, engraving, damage, or modification will not be accepted for refund or exchange.

Special, Custom & Bespoke Orders

All special orders, custom orders, and Bespoke pieces are final sale.

Once an order has been approved or production has begun, it cannot be canceled, returned, or exchanged.

Watch Sales

All watch sales are final sale and are not eligible for refund or exchange.

How to Start a Return or Exchange

To initiate a return or exchange for an eligible item, please contact us at connect@edwardavedis.com within the 10-day return window.

If your return is approved, we will provide instructions on how and where to safely send your package.

Items returned without prior return authorization will not be accepted.

Customers are responsible for securely packaging and shipping approved returns unless otherwise specified by Edward Avedis Fine Jewelry.

Damages, Defects & Order Issues

Please inspect your order immediately upon receipt.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us immediately at connect@edwardavedis.com so we can evaluate the issue and make it right.

Refund Processing

Once your return has been received and inspected, we will notify you regarding the approval or denial of your refund.

If approved, the refund will be credited to your original payment method within 10 business days.

For purchases originally paid by credit card, the refunded amount will be reduced by a 3% credit card processing fee, where permitted by law.

Please allow additional processing time for your bank or credit card company to post the refund to your account.